Before we deploy anything, we measure what's actually happening. Every engagement starts with the same diagnostic framework: three metrics that classify each process into one of eight patterns, each with a matched intervention. The method doesn't change. The technology does.
We connect SAP Signavio or Celonis to your landscape and baseline every process using DWR, CTS, and CTE. The result is a diagnostic pattern classification for each process area — not a generic heatmap, but a specific intervention type backed by APQC/Hackett benchmarks. Whether you're preparing for S/4, optimising post-go-live, or evaluating your application portfolio, it starts here.
Process baseline with DWR/CTS/CTE scores per process area, diagnostic pattern map, quantified improvement roadmap, conformance dashboards, value realisation framework
This is where engineering happens. We build automations on SAP Build Process Automation, integrate with Joule, and deploy Claude Managed Agents via MCP into your S/4 landscape. The LLM handles extraction and judgement; deterministic code runs the control plane. Business rules and confidence thresholds decide what auto-updates and what routes to a human.
Automation and agent backlog, solution designs, deployed workflows and agents, MCP servers, runbooks & monitoring
Ongoing: Agents and automations don't end at deployment. We offer production monitoring, exception handling, continuous tuning, and new agent development as your operations evolve.
Your transformation investment only delivers value when users actually adopt the new processes. We deploy SAP WalkMe for in-app guidance, run structured hypercare programs, and build change champion networks. Research shows early employee involvement is what separates successful transformations from failed ones — so we involve your people from day one, not just at go-live.
WalkMe guides and workflows, adoption dashboards, change champion playbooks, hypercare SLAs, certified internal teams
Traditional portfolio assessments evaluate systems on technical health, licence cost, and vendor support. They don't tell you whether people actually use the system or what each transaction costs. We deploy SAP LeanIX for the architectural view, then layer Portfolio Process Mining on top: DWR, CTS, and CTE per application. A system with 82% DWR and top-quartile CTS doesn't need replacing, regardless of its age. A modern system with 41% DWR has an adoption problem, not a technology problem.
Enterprise architecture baseline, process-evidence portfolio map (DWR/CTS/CTE per application), investment prioritisation matrix, transformation dependency maps
Built Into Every Engagement
Some firms sell governance and change management as add-on services. We build them into how we deliver. Every engagement includes cross-functional accountability structures, embedded knowledge transfer, and conformance monitoring from day one.
Cross-functional governance boards, transformation KPIs embedded in leadership performance, continuous conformance monitoring, and quarterly business reviews. Only 24% of organisations have this. We build it as standard.
We embed in your systems, your stand-ups, your Slack. We pair on builds, transfer patterns as we go, and build change champion networks alongside the technical work. The goal is internal capability that compounds without us.
Specialist Services
167+ automated tests, monthly health reports, and continuous remediation for enterprise Signavio environments.
Learn more →Full-fidelity migration of models, hierarchy, dictionary, and governance structures. Zero translation loss.
Learn more →Each phase ships working systems with measurable outcomes. Your people involved from day one. We stay until it runs, and until your team can run it without us.
Before your S/4 program kicks off: map target processes, assess data readiness, define baseline KPIs for measuring success.
Deploy SAP Signavio or Celonis to your landscape. Establish baseline KPIs, process truth, and the value realisation framework you'll track.
Each sprint delivers against defined value targets: process mining, to-be design, automation builds, with your people involved early.
SAP WalkMe deployment, change champion activation, adoption tracking. Drive adoption before issues become habits.
Cross-functional governance structures, KPI accountability, internal capability. Transformation becomes repeatable.
Signavio AMS keeps your process library healthy with 167+ automated checks, monthly health reports, and issue remediation. AI agents and automations run in production with closed-loop monitoring, exception handling, and continuous improvement. The project ends. The value compounds.
Answers to common questions about our SAP services
We engineer across the SAP landscape: S/4HANA (all modules including finance, procurement, supply chain, manufacturing), SuccessFactors, Ariba, and SAP BTP. SAP Signavio and Celonis are our process intelligence platforms. Signavio for SAP-native process management and modelling; Celonis for enterprise-wide process mining across SAP and non-SAP systems including ServiceNow, Salesforce, and Workday. We deploy the right tool for your landscape.
We integrate with your SI partner, not compete. They build S/4. We build the process intelligence layer. SAP Signavio and Celonis give you visibility into what's actually happening vs. what's designed. We align our sprints to your migration waves and work embedded with your transformation team.
We work within your security perimeter. Data stays in your environment unless you specifically request otherwise. We support role-based access, data masking for sensitive fields, and can operate with pseudonymised data for analysis. Our team holds relevant security clearances and we sign NDAs and DPAs as standard.
We embed in your systems, your stand-ups, your Slack. We involve your people early in the design process because research shows early employee involvement is what separates successful transformations from failed ones. We pair on builds, transfer patterns as we go, and build change champion networks alongside the technical work.
Every engagement includes a tailored hypercare package: SLAs, troubleshooting, health checks, and office hours. For Signavio environments, our Signavio AMS provides continuous managed services: 167+ automated tests run monthly, health reports, and issue remediation across three tiers. For AI agents and automations, we offer production monitoring, exception handling, and continuous improvement retainers. Many clients keep us on for quarterly value reviews and opportunistic sprints.
We build governance into every automation from day one: role definitions, approval workflows, exception handling, audit trails, and human-in-the-loop checkpoints. For agentic AI, we use our BPMN templates to model agent roles, tool calls, guardrails, and escalation paths. Nothing runs in production without documented controls and monitoring.
We measure every process area against three metrics: Digital Work Ratio (DWR) — the percentage of work executed digitally versus manually; Cost to Serve (CTS) — the fully loaded cost per transaction benchmarked against APQC/Hackett peers; and Cycle Time Efficiency (CTE) — value-adding time as a share of elapsed time. The combination of these three scores classifies each process into one of eight diagnostic patterns — from "Protect & Scale" (already performing) through to "Re-engineer" (fundamentally broken). Each pattern maps to a specific intervention type, so recommendations are driven by data, not opinion. See the full methodology →
No pitch decks. Just a conversation about what you need built, and how we'll measure success together.
Let's talk