Research Report

Process Mining in S/4HANA Hypercare

How organisations use process mining after S/4HANA go-live to stabilise faster and find issues before they escalate. Based on published case studies.

Five public case studies

Common success patterns

KPIs to track during hypercare

Questions for your team, vendors and partners

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A review of published case studies and practice, January 2026

Chapter 3

Five published cases from oil and gas, agriculture, energy, chemicals and retail, and how each used process mining after go-live.

Chapter 4

The measures teams tracked during hypercare, and the patterns that showed up across the cases.

Chapter 5

Checklists for your own team, for software vendors and for implementation partners.

Chapter 6

A summary of the evidence and next steps, including setting baselines before go-live.

Practical insights for your hypercare phase

Which measures matter during stabilisation, and how to track them as you go.

How to identify process issues before they become critical support incidents.

What helped teams shorten hypercare, and why baselines set before go-live matter.

We measure the process before and after go-live with the four numbers, so you can see what changed.

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