How it runs
Two or three processes per sprint.
Each sprint runs like the Capacity and Cost Review, for each of its processes. You set the order. Most clients start with the processes that carry the most volume or the most complaints.
Sprint 1
Procurement and supply chain
For example: procure-to-pay, spares and inventory.
Sprint 2
Customers and sales
For example: order-to-cash, customer onboarding.
Sprint 3
Service and operations
For example: service requests, plan-to-maintain.
Sprint 4 and on
Finance and people
For example: record-to-report, hire-to-retire.
An example order only. Each sprint is about four weeks, and you can pause after any sprint.
What you get
Everything from the review, plus the map.
Each process reviewed
For every process in scope: the four numbers twice, its pattern and fix, and a costed list of improvements with an owner for each.
One map of the business
Every process placed by Digital Work Ratio and Cost to Serve, updated after each sprint, so the executive team compares them in one conversation.
Fixes ranked across the business
One list in dollars and hours, so money goes where the return is highest, not where the complaint is loudest.
Owners and a monthly review
A named owner for each process, a short monthly review of the four numbers, and a re-measure each quarter.
Ownership
A map only helps if someone owns each process.
Our guide sets out how to stand up process ownership in 90 days, and why four numbers make the role work.
Read Who owns the process?