We publish what we measure.
Case studies, frameworks and position papers: the research behind the processes we measure.
Who Owns the Process?
What it costs when nobody owns the process, and why four numbers change the answer.
Most organisations have appointed process owners. In our experience, most watched the role fade. Five design faults explain why. Three things fix it: a scorecard an executive can carry, authority over the process rules, and a forum. With a 90-day playbook, an owner charter, and what changes when you are about to migrate your ERP or give a process to an AI agent.
Open access, no form. Read it on the page or download the PDF (v6, September 2026).
Process Mining in S/4HANA Hypercare
Go-live isn't the finish line.
Hypercare is where stabilisation is won or lost. How organisations use process mining to stabilise faster after S/4HANA go-live and catch issues before they escalate. Drawn from published case studies.
Public case studies from: oil and gas, agriculture, energy, chemicals and retail
Portfolio Process Mining
Four numbers. Eight diagnostic patterns.
Process mining as a repeatable discipline, not a one-off project. The paper sets out DWR, CTS and CTE. The method now adds FTR. Together they give executives one language for portfolio decisions.
Includes: The diagnostic framework, a prioritisation matrix, and worked intervention examples
Voice to Action
Closing the Gap Between Frontline Voice and System Action
Your people know more than your systems record. This paper looks at that gap and how AI agents can help close it, where the process is ready.
More research in progress.
We are working on papers about clean core architecture, process adoption and governed AI agents. Subscribe below and we will tell you when each one is published.